Special Assistance

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Passengers traveling with infants Travelers with Disabilities Pregnancy
Passengers traveling with infants
  Check in advance prior to departure
    • Infants who can travel : 7days or more after birth
• Airfare for the infant
  - International flights : 10% of the adult fare
  - Domestic flights : Free of charge
An adult must accompany the infant and no seat will be allocated to the infant.
If a Child's Fare ticket has been purchased for the infant, a seat may be assigned for the infant.
But in case one adult guardian accompanies more than one infant , infant fare shall be applied for one
  of the infants and child fare shall be applied for the others. Please note that infants applied with child
  fare are provided with seats accordingly.
  Baggage preparation
    • Passenger can take more baggage when travelling with the infant.
  For more detail information refer to the following table.
   
Baggage preparation
International flights Domestic flights
One item among a collapsible stroller, a carriage or a car seat.

One piece of checked baggage provide
the dimensions do not exceed 115cm
(length + width + height),10kg

-
 

Stroller Information

   

• Stroller allowance in the cabin
   - A fully collapsible stroller, which is without basket and cover, may be carried in the cabin.

Strollers over standard size above can be used during check-in process or to the departure gate,
  then may be transferred as a checked baggage.
• How to receive your checked strollers
   - At the aircraft door upon request,
    (It may be not able to receive at the aircraft door subject to airport regulation)
Travellers with Disabilities
  Jin Air provides various services for passengers that need special assistance. You can request Special assistance through an Online Request Form
The request form must be submitted at least 48 hours before your scheduled flight, or the service would not be available.
    • Special Assistance details: Wheelchair assistance, Seating accommodation, Escort assistance for a visually impaired passenger, Onboard stowage of an assistive device and any other special assistance for passengers with a disabilities.
  Jin Air wheelchair
    • Passengers with disabilities can use rental wheelchairs for free of charge.
   - For international flights : Please pre-advise our reservation staff of the passenger’s health conditions.
         (Online Request : My Page > My Reservation/Change/Refund > Details > Click ‘Wheelchair’)
   - For domestic flights : Please request wheelchairs at check-in counters.
• Personal Wheelchair
   Passengers are allowed to use their personal wheelchair to the aircraft door. The wheelchairs will be separately
   loaded at the cargo compartment.
   - Wheelchairs are prioritised to be delivered to the aircraft door upon arrival.
   - For battery-operated wheelchairs, please pre-advise our reservation staff for special handling is required.
    In addition, passengers requesting the wheelchairs are advised to arrive at the check-in counter with sufficient
    time(e.g. 2 hours for international, 1 hour for domestic) before scheduled time of departure.
  To learn more about our services or if you are a passenger with a disability who is experiencing difficulty accessing our website, please contact 1-844-525-2380 (US toll-free) or 82-1600-6200 or email us at helpsvc@jinair.com
  The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities. Download the U.S. Department of Transportation regulations for Non-Discrimination on the Basis of Disability in Air Travel.

You can also obtain a copy by any of the following means.

  1. (1) For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
  2. (2) By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
  3. (3) By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  4. (4) On the Aviation Consumer Protection Division's Web site (http://airconsumer.ost.dot.gov).
Pregnancy
  Air Travel during Pregnancy
    • Whether a passenger can travel during pregnancy depends on the expected date of delivery and pregnancy type
  (single or multiple pregnancy - multiple pregnancy means that a woman has two or more babies in her uterus).
  For the safety of pregnant women and unborn babies, passengers with multiple pregnancy are subject to
  a different policy than those with single pregnancy according to IATA Medical Guideline.
  However, a separate rule applies to pregnant women with complications (e.g., gestational hypertension,
  gestational diabetes, obstetrical hemorrhage).
table of Restriction of air travel with pregnancy
Pregnancy Term (Date of Boarding) Air Travel
Single Multiple
Less than 32 weeks Less than 32 weeks • Less than 32 weeks of pregnancy, there are no restrictions.
• But if you are experiencing complications (gestational hypertension and diabetes as examples), you must present 'Doctor's Note for Air Travel during 'Pregnancy' and 'Declaration of Indemnity' at check-in.
Within 32-36 weeks 32 weeks • Indicate your term of pregnancy and the due date when booking.
• Present the medical certificate during check-in.
37 weeks or more 33 weeks or more • Air travel by pregnant women during this period of pregnancy is prohibited due to safety concerns.
Travel documents for pregnant passengers
  • The following documents need to be prepared in advance for safe travel.
 
Travel documents for pregnant passengers
Pregnancy Type Required documents No. of Copy Remarks
• Single 32-36 weeks
• Multiple 32 weeks
• Declaration form 2 copies • Please use Jin Air official form.
• Present during check-in.
Download "Declaration of Indemnity".
• Pregnant passenger with complications (regardless of period of pregnancy) • Medical certificate
• Declaration form
1 copy • Please use Jin Air official form.
• Present during check-in (Contact our service center 82-1600-6200 for more information)
Download "Doctor's Note for Air Travel during Pregnancy (Medical certificate)"
      ※  Complications : gestational hypertension, gestational diabetes, obstetrical hemorrhage
Things to be attended
• While flying, the atmospheric pressure inside the aircraft is slightly lower than that on the ground.
  Being maintained at a certain level, it will not affect passengers who do not suffer from medical problems.   However, it may cause an increase of gas inside the intestines. We recommend that to reduce the abdominal   pressure pregnant passengers avoid overeating and carbonated beverages, which help produce gas,
  such as coke and cider.
• Turbulence may occur without notice and cause the plane to make sudden movements, such as yawing or
  sudden altitude drop. Therefore, when moving around the aircraft, be aware of the danger of turbulence and
  when sitting always wear a seat belt. For your safety and comfort wear a seat belt across the pelvis and the
  upper part of the thighs.